Privacy Policy

E-Turbo Electric Vehicles Private Limited, having its registered office at Indiqube Orion, Ground Floor, Sector 2, 24th Main HSR Layout, Harulukunte Village, Begur Hobli, Bangalore-560102, Karnataka, India, its affiliates, and subsidiaries (“our”, “we”, and “us”) respect the privacy of a natural person (“user”, “you”, and “your”), and we are committed to protecting it in accordance with the terms of this privacy policy (“Policy”) when you access, browse, or use our website and services (“Platform” and “Services”).

1. General

1.1 This Policy, together with the terms of use of the Platform, governs your use of our Platform and/or Services; describes the types of information we may collect from you or that you may provide to us when you use our Platform and/or Services, and lays down our practices and purposes for collecting, receiving, processing, storing, dealing, using, maintaining, transferring, and disclosing such information.

1.2 This Policy applies to information we collect or receive:
(a) On our Platform;
(b) Via email and other electronic communication between you and us; or
(c) When you use the Services.
This Policy does not apply to information collected by:
(a) us in physical form and not in a computer resource; or
(b) any third party, including through any website, application, or content (including advertising) that may link to or be accessible from our Platform.

1.3 Please read this Policy carefully to understand our policies and practices regarding your information collected, stored, and handled by us, and how we will treat it. By accessing our Platform and/or by using the Services, you agree to and accept the practices described in this Policy. If you do not agree with the terms of this Policy, please do not access the Platform and/or Services.

1.4 You agree that the Information (defined below) provided to us by you has been received or collected by lawful means with your consent and does not constitute a violation of data protection laws of India. You agree and acknowledge that you shall be solely liable if you violate any provision or term of this Policy. We, our employees, agents, directors, partners, and officers will not be liable for any loss or direct or indirect damage arising from your failure to comply with this Policy. You agree and understand that you may be held liable for any losses incurred to us, our business partners, customers, or any other individual due to your violation of this Policy or any unauthorized use of the Platform and/or Services by you. We reserve the right to refuse access to the Platform and/or Services, remove or edit content at any time without notice to you if you violate the terms of this Policy.

1.5 If you have any queries regarding this Privacy Policy or want clarification about our processing of your personal information, you can connect with our Data Protection Officer at hello@eturbovehicles.com. We will resolve your queries within one calendar month.

2. Access of Platform to Minors

The Platform and/or Services are not directed at or intended for minors and children under the age of 18 years. You affirm that you are 18 years of age or above and are fully competent to understand this Policy and abide by the terms of this Policy. In case you are below 18 years of age, you may access and use the Platform only if enabled by a parent or legal guardian.

3. Information We Collect and Store About You

3.1 We may collect or receive Personal Information and sensitive personal data or information (“SPDI”) (Personal Information and SPDI are collectively referred to as “Information”) voluntarily given by you with your consent when you access the Platform and/or use Services. For the purposes of this Policy, “Personal Information” means the information (whether individually or in combination with other information available or likely to be available with us) that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a natural person. We may combine non-personal information with Personal Information, and in those circumstances, we will treat the combined information as Personal Information.

3.2 We may collect or receive several types of Personal Information from and about you when you use our Platform or Services, including:
(a) First and last name,
(b) Postal address,
(c) Email address,
(d) Phone number,
(e) Gender,
(f) Nationality,
(g) Internet/network information, such as device name, device ID, browsing history, browser type, interaction with Platform, or
(h) Inquiry information, such as your questions/feedback to us or survey responses.

3.3 We may also collect, receive, process, or store certain SPDI consisting of, but not limited to:
(a) Password,
(b) Financial information such as bank account or credit card or debit card or other payment instrument details.

4. How We Collect Your Information

4.1 We collect your Information from various sources, including:
(a) You – Information you provide directly when you use or interact with the Platform and/or Services.
(b) Your Browser or Device – Information collected automatically as a result of your interaction with the Platform and your use of Services. The information we automatically collect includes your IP address, geolocation information (which may include specific longitude and latitude), time zone, usage times and volume, information about the device you are using (e.g., device type, device ID, browser type, operating system), language preference, and information collected through our marketing activities. We also use cookies, including browser cookies.
(c) Third Parties – Information we collect about you from third parties or our service providers and partners.

5. How We Use Your Information

5.1 We use the Information we collect about you or that you provide to us in the following ways:
(a) To provide you with access to Services and our Platform.
(b) To provide you with information, products, or services that you request.
(c) To notify you about changes to our Platform, Services, or additional services we offer.
(d) To improve your experience.
(e) For internal recordkeeping and analytical purposes, including data analysis, auditing, and research.
(f) To detect, monitor, investigate, deter, and protect against fraudulent, unauthorized, or illegal activity.
(g) To inform you about promotions, events, updates, offers, and news related to the Platform or Services.
(h) To fulfill any other purpose for which you provide your Information.
(i) To comply with legal or regulatory requirements or requests from government or judicial authorities.
(j) To provide customer support and resolve any disputes or complaints raised by you regarding the Platform or Services.
(k) Marketing – We may run promotional campaigns or have salespeople at affiliate stores, repair centers, or charging network sites. Any data voluntarily provided during these interactions will be presumed to be based on your consent.

6. Disclosure of Your Information

6.1 We may from time to time disclose Information about you in anonymous form, non-personal information, or information that does not identify you to third parties, service providers, and affiliates for commercial, research, statistical analysis, and business intelligence purposes.

6.2 We may disclose your Information as follows:
(a) To our employees on a need-to-know basis.
(b) To our subsidiaries and affiliates on a need-to-know basis.
(c) To our contractors, service providers, and other third parties who assist in operating the Platform and providing the Services.
(d) To a buyer or successor in the event of a merger, restructuring, or sale of assets.
(e) To comply with any court order, law, or legal process, including responding to any government or regulatory request.
(f) To protect our rights, property, or safety, or the rights, property, or safety of our customers or any third party.

7. Choices About How We Use and Disclose Your Information

7.1 We strive to provide you with control over your Information:
(a) Review of Information – You can request our grievance officer to review the Information you have provided, and we will correct any inaccuracies.
(b) Withdrawing Consent – You may withdraw your consent for the collection and use of your Information, but this may limit your access to certain Services.

8. Third-Party Links on Our Platform

8.1 Our Platform may contain links to third-party websites for your convenience. We do not exercise control over third-party websites and are not responsible for their privacy practices.

8.2 The inclusion of third-party links does not imply endorsement by us. We encourage you to read the privacy policy of any third-party website.

9. Data Processing and Security

9.1 We adopt industry-standard security measures to protect your Information and prevent unauthorized access or disclosure. However, we cannot guarantee complete security due to inherent risks in data transmission.

10. Changes to Our Privacy Policy

We may modify the terms of this Policy from time to time. Any changes will be effective immediately upon posting, and you will be bound by such revised terms. Please review this Policy regularly.

11. COPYRIGHT & TRADEMARK

All content on the Platform is protected by copyright. The names associated with products, services, and partners are trademarks of E-Turbo or our affiliates.

12. Retention of Information

We will retain your Information as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law.